Myers depicts that Kate initially classified tensions as immature or stubborn, but Harry and Meghan's wedding in 2018 changed everything. Behind the scenes, distance grew; a palace source even spoke of "an agenda" and a "pretty toxic" atmosphere.
Particularly, the Sussexes' treatment of staff weighed heavily on Kate. Myers reports of two camps within the royal household: those who were concerned, and those about whom complaints were constantly made. The constant grumbling exhausted and was unacceptable to Kate.